About the role
Our Mortgage Intermediary Development team are looking for a chatty, engaging person to joinone of their friendly telephone teams.
In this role the customers are mortgage professionals, brokers and intermediaries and as a Mortgage Development Specialisttalking to them, being the voice of Coventry Building Society is the main focus.The role is very much about about having great conversations (no scripts), beingcustomer focusedwith a passion for providingexceptional service.
Dealing with a diverse range of people over the phone and through web chat, understanding their needs, dealing with queries, and helping them find a resolution are key parts of the role. But also growing knowledge of mortgage policies and products to deal with the various enquiries, provide guidance and support as well as making in the momentdecisions.
We have a clear passion to deliver an exceptional telephone service and achieve quality goals and measures, but thisisn'ta sales based role!
For this role we can accommodatefull or part timeworking 25 hours a week, ideally 12pm to 5pm.
Benefits include:
- 25 days holiday plus Bank Holidays
- Ability to buy and sell holiday allowance
- Annual pay review
- Personal pension
- Annual Success Share scheme
- Maternity, paternity and sharedparental leave
- Extensivewellbeing support
- My Lifestyle retail discounts
- Servicerecognition
About you
To be successfulyou'll have recent experience of working in a fast paced, customerfocused role and you'll have great communication skills. You'll have evidence ofdealing with and understanding of more challenging and complexsituations.
You'll be accurate and keen to learn so you'll be able to deal with our customers enquiries.Coping with pressures and problem solving will be a parts of the role so youll be a professional and committed person with a flexible, teamfocusedapproach.
About us
As a mutual, weve always worked together to improve the lives of others. Now one of the largest Building Societies in the UK, over 3,000 of us share that goal, in our branches and Head Office. Our benefits go beyond basic pay, with a discretionary bonus scheme, a culture of reward and recognition and total support for our wellbeing.
Were serious about equality, of race, age, faith, disability and sexual orientation, but also of personality and the way we think. By being yourself, youll make us stronger.
You can build so much more than a career. Come and make a difference in our Society, thats been voted a Great Place to Work by our teams.
Flexibility and why it mattersWe understand the need for flexibility, so wherever possible, well consider alternative working patterns.Have a chat with us before you apply to see what the possibilities are for this role.
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